Delete Your LoadRunner Account
LoadRunner allows you to request complete deletion of your account and associated personal data at any time. This page explains how to submit a request, what data is removed, and what data we are legally required to retain. For full details, see our Privacy Policy.
1 How to Request Account Deletion
You can request deletion using any of the following methods:
Open the side menu, tap "Contact LoadRunner", and reach us via email or WhatsApp directly from the app.
Send an email with the subject "Delete My Account" from the address linked to your account.
info@loadrunnerapp.co.za2 Data That Will Be Permanently Deleted
Once your request is processed, the following data will be permanently and irreversibly deleted from our systems:
- •Profile information (name, email, phone number, date of birth, ID number)
- •Profile photo
- •Vehicle information and vehicle photos (drivers)
- •Driver documents (ID, license, vehicle registration, insurance, roadworthy)
- •Saved addresses
- •Notification preferences and notification history
- •FCM device tokens
- •Conversation messages
- •Ratings and reviews
3 Data That Will Be Retained
In accordance with South African law, certain records are retained after account deletion. Your identity is disassociated from these records where possible.
Payment and transaction records
Retained for 5 years as required by South African tax law (SARS) and the Protection of Personal Information Act (POPIA).
Shipment records
Retained in anonymised form to support platform integrity and dispute resolution.
Dispute records and evidence
Retained for 3 years for legal compliance.
4 Processing Time
Account deletion requests are processed within 30 days of receipt. You will receive a confirmation notification once your account and personal data have been deleted.
5 Related Policies
6 Contact Us
If you have questions about the account deletion process or your data, please contact us at info@loadrunnerapp.co.za or via the contact form on our homepage.