Privacy Policy
This Privacy Policy explains how LoadRunner collects, uses, discloses, and safeguards your information when you use our mobile application. Please read it carefully before using the App.
1 Introduction
Welcome to LoadRunner. We are a peer-to-peer logistics marketplace, not a traditional logistics company. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
2 Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the App depends on the content and materials you use, and includes:
Personal Data
Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register with the App.
User Profile Data
For drivers, we collect information to build your profile, which may include your photograph, vehicle details, and verification documents. Shippers can review these profiles to select their preferred driver.
Geolocation Information
We request access or permission to and track location-based information from your mobile device, either continuously or while you are using the App, to provide location-based services. This is essential for real-time tracking of shipments.
Images
We may collect images you upload, such as proof of delivery, vehicle photos, or profile pictures.
Financial Data
During driver registration, LoadRunner allows the driver to enter their bank account details. These details are securely sent to our third-party Payment Service Provider, TradeSafe, which securely stores the banking information and returns a secure token to LoadRunner. LoadRunner uses this token for future payout instructions and does not store the driver's full bank account number. LoadRunner stores only the last four digits of the bank account number so the driver can identify and manage their linked bank account. All payment processing, escrow services, and driver payouts are managed by TradeSafe. Drivers are encouraged to review TradeSafe's privacy policy.
3 How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:
- •Create and manage your account.
- •Facilitate the bidding, pickup, and delivery process.
- •Enable real-time tracking of shipments for shippers.
- •Process payments and refunds.
- •Send you push notifications, SMS, and in-app alerts regarding your account or shipments.
- •Request feedback and contact you about your use of the App.
- •Monitor and analyze usage and trends to improve your experience with the App.
- •Perform other business activities as needed.
4 Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
Interactions with Other Users
If you interact with other users of the App (e.g., a shipper selecting a driver), those users may see your name, profile photo, and descriptions of your activity, including bids and vehicle information.
5 Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6 Your Rights
You have the right to access, correct, or delete your personal information. You may also have other rights under applicable laws, such as the Protection of Personal Information Act (POPIA) in South Africa. To exercise these rights, please contact us using the contact information provided below. You can also request full account deletion via our Delete Account page.
7 Policy for Children
We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.
8 Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9 Contact Us
If you have questions or comments about this Privacy Policy, please contact us by using the contact form on our homepage.